For Full Service bookings, you'll select a specific duration to help us manage our time, but you will only be charged for the actual service time, subject to a $75 minimum. So, if you book a Full Service 4 hour appointment, but it only takes us 2 hours to complete the job, you will only be charged for 2 hours.
Want to Do-it-Yourself?
Frequently Asked Questions (if your question is not addressed here, check the bottom of the home page)
- Is a deposit required prior to the start of this service? There are some unfortunate realities to modern society that we need to protect ourselves from, so we do require a pre-authorization on a credit or debit card of your choosing. This is simply a hold on that account for a set amount, but no money is actually withdrawn. Upon completion of service, that hold will be removed and you'll pay using your preferred means (cash, venmo, debit, or credit).
The hold amount equals the total cost of the service. So, for example, if you book a 2-hour appointment, the hold amount would be $145. For appointments where you do not intend to be home during the service, there are instances where we will waive this hold requirement and send a payment request after-the-fact, but you should expect this hold requirement to apply by default.
- What does Full Service entail? Individual properties may require a change in technique, but our approach is generally to use a leaf blower and/or rake to consolidate leaves into a line or pile and then to vacuum/mulch the leaves directly into trash bags. You may request to keep the leaf mulch for yourself, or we'll haul it away.
- How long does it take? Every property is different. Few trees, many trees, small trees, large trees, dry leaves, wet leaves. We use a walk-behind leaf vacuum/mulcher, so cleaning up leaves in open areas can at times take just a little bit longer than the time it normally takes to mow your yard. But then it's a matter of how many leaves are in areas that require slower removal methods (raking, leaf blowing, etc.). And that is where estimating time gets nearly impossible. Doubling the time it normally takes to mow your yard is a very rough planning factor that you can use. Just don't hold us to that. If unsure about how long of an appointment to book, we would prefer that you err on the high side. For full service appointments, we charge based on how long the service ultimately takes, not how long you book for.